Shipping is free on all orders over $50. Orders under $50 ship for a flat rate of $7.
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
Free shipping on orders over $50 in the Continental USA. Otherwise, shipping within the Continental US is a flat fee of $7 (a few exceptions are noted on specific products). Other locations are $20. If you have a special shipping need, please contact us directly via the Contact the Owner page.
With the exception of personalized items, most items ship within 5 days of placing an order. Our preferred shipping method is USPS Priority Mail which usually takes 3 business days to reach its destination.
A packing slip will be included with your shipment which DOES NOT include price information (just in case you're giving a gift). Any notes you enter with your order will also be included on your packing slip - the perfect place for a special gift message.